SHARE Issue New Calendar
SHARE’s latest mini calendar has now been circulated to all SHARE members and non members.
To view or download, please click here (use the back button to return to this page).
Our mini calendar gives details of all courses being run for staff and committee at SHARE from January to March 2012. Information on some courses running in April and May is also included. Remember that the majority of these can be delivered in house and more can be seen in our training catalogues:
Two exceptions are the courses being run by the Scottish Public Services Ombudsman (SPSO) - Handling Complaints Successfully and Investigation Skills. These are new offerings and allow staff, particularly from smaller organisations, to pick up on best practice as set out by the SPSO.
With regard to learning at your own premises, SHARE is well placed. On ONE day last month we delivered training sessions on the following; Letter Writing, Handling Complaints, Minute Taking, Upgrading to Windows 2010 and Governance. On the same day we were running FACTOTUM, the housing association board game for staff and committee, at one organisation and giving feedback to a senior team that is using the Myers Briggs Type Indicator (MBTI) as a tool to help them improve the way they work together, at another.
SHARE Launch CIH Level 4 Diploma in Housing in partnership with Kilmarnock College
SHARE and Kilmarnock College are working in partnership to deliver the CIH Level 4 Diploma in Housing. This partnership was formed to fill a gap in the provisioning of the qualification as a result of the Metropolitan College, now part of the City of Glasgow College, no longer offering the course.
SHARE, Kilmarnock College, ASSET Skills and CIH came together to launch the qualification on Tuesday 2nd November at SHARE with representatives across the housing sector.
This is a valuable qualification held by many housing professionals and is suitable for housing staff who are working at a supervisory level or are aspiring to work at this level and can also be used as a stepping stone to further study. The first intake is scheduled for Thursday 26th January 2012 at SHARE. If you require further information please don't hesitate to contact Rod, Olwyn or Alan on 0141 550 7595.
Pictured left to right are Tim Pogson, Asset Skills, Tesfaye Eshetu and Julie Maxwell Kilmarnock College and Rod Hunter from SHARE.
With SHARE, the price you see is the price you pay
Unless it's half-price!
Funding support through Flexible Training Opportunities (FTO) from Skills Development Scotland is available for the vast majority of our courses.
Up to 50% of the cost of up to 10 training courses worth £500 each can be match-funded through this scheme provided your organisation meets the necessary criteria.
For more information call Skills Development Scotland directly on 0800 783 6000 or check out their website.
http://www.skillsdevelopmentscotland.co.uk/our-services/services-for-employers/training/flexible-training-opportunities.aspx
The funding agreement must be in place before the training commences.
(Please note that it can take 15 working days to process a claim but if you have any difficulties please get in touch with SHARE for assistance)
Call Quality Monitoring, Customer Satisfaction Survey, External Benchmarking AND FREE Coaching
In this era where customer experience is paramount and meeting expectations is critical to your organisation’s success SHARE brings you a new and comprehensive call monitoring and evaluation service.
Not only will you receive objective feedback using a unique tried and tested method of scoring and evaluating but you will also have verifiable evidence that you are complying with the new Social Housing Charter.
The service includes a 141 point call handling template covering:
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· Greetings
· Validation
· Call handling
· Resolution
· Hold/transfer processes
· Control
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· Clarity
· Tone
· Flow
· Enthusiasm
· Close
and much, much more!
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This is another tool to help you manage your performance and meet the requirements of the regulator. SHARE brings you this service in partnership with Class 1 Consultants.
For more information contact Rod, Alan or Olwyn on 0141-550-7595
SHARE do it differently!
We have slightly changed the way SHARE promotes the learning and development we offer.
We have replaced our Annual Training Calendar which normally runs from August to June with a series of Catalogues which will list the range of courses on offer from SHARE. Initially there are four Catalogues which you can click on the title to view or download (use the back button to to return to this page).
The courses described in the Catalogues can be delivered here at SHARE or at your premises or at a venue of your choosing. The Catalogue gives an overview and this is for general guidance as all courses can be tailored to an organisation’s requirements. On receipt of a sufficient level of interest in a course, we will set a date for it to run and publicise it and promote it to the sector.
The Catalogues will be supplemented by regular Mini Calendars which contain full details of courses scheduled to run at SHARE in the next few months. To view or download our first Mini Calendar, click here (use the back button to return to this page).
We can of course send printed copies on request.
Please let everyone in your organisation know about these changes, in particular those responsible for organising Learning and Development!
There's Room at SHARE!
Here at SHARE we’ve kept fairly quiet about the fact that when our rooms are not in use for training they can be hired for your own events.
Our rates are very competitive whether you hire by the day or hour and full catering is available. Unlike some other venues SHARE will provide a laptop and projector as well as a complimentary flip chart.
SHARE launches the Committee Learning Log
At SHARE’s AGM on Thursday 16th June, the Committee Learning Log was launched.
SHARE recognises that learning is an integral part of being a good committee member and contributes to the good governance of your association.
The Log (click the picture to open) is an excellent and simple way to record events attended and learning undertaken.
Committee members who record their learning can also enter the SHARE Committee Learner of the Year Competition. We have created this competition because in order to keep abreast of the many changes that are happening in the world of housing, learning is vital.
The SHARE Committee Learner of the Year competition is entered by returning the Learning Log to SHARE in May each year; the judging criteria are listed in the log. SHARE will be sending copies to each of its member organisations in the next few weeks, but the competition is open to all and non-member organisations can buy logs from SHARE.
The successful learner will be presented with a Trophy at our next AGM in June 2012 and will keep it for one year. Both the Committee Learning Log and the SHARE Committee Learner of the Year have been kindly sponsored by Brechin Tindal Oatts Solicitors.
We look forward to receiving our first entries in May 2012. For more information, please contact Rod, Olwyn or Alan on 0141-550-7595.
Also at SHARE's AGM, chair Joe Williamson thanked Pat McGinlay MBE, who has retired after many years of service and committment.
Successful candidates were presented with certificates for SHARE's "Governance of Scottish Housing Associations", a qualification specifically designed for committee members and accredited by the Scottish Qualifications Authority. The next intake is on 31 August, for more information click here.
From left to right: Gillian Spence of Hawthorn HA, Alex Clark of Sanctuary Cumbernauld HP, Pat Kenna of North Glasgow HA and Maureen West of North View HA.
Change in ILA Priorities for Funding
ILA Scotland have changed the type of courses that they will now allow their funding to be used against. If you would like to use your ILA Fund against any of our courses, please contact us for clarification. The ILA funding allows anyone earning less than £22,000 per year to claim a £200 grant towards the price of an ILA approved course at SHARE.
For more information please call us on 0141 550 7595 or click here to search for the SHARE courses available on the ILA Scotland website.
SHARE Joins Forces with NSDESIGN
SHARE has joined forces with award winning Glasgow web design company NSDesign to offer Associations a pathway into Social Networking.
We are really excited about the Course which was put together by the Managing Director of NSDesign Gary Ennis and SHARE. We've already had some really positive feedback from the delegates who attended the first course which you can see by clicking on the link below.
Please click here to see more information, quotes and feedback on the course.
Asset Skills Scotland Discount
Please note your association can access 50% off the cost of training at SHARE where the training is anything which contributes towards the low carbon/energy efficiency agenda. The Impact of Climate Change course qualifies for example. Authorisation must be sought from Asset Skills.
In house delivery of this course would also qualify. Contact Tim Pogson, Head of Asset Skills Scotland on tpogson@assetskills.org