John Armstrong previously worked at manager and then director level for 10 years. He is an experienced trainer with extensive knowledge of using appraisal skills and techniques to promote personal development and enhance performance in the workplace. In his Assertiveness Skills course John utilises a variety of assertiveness techniques to successfully manage people in challenging working environments. With 10 years experience in managing a variety of projects at work his Project Management Skills two day programme provides participants with a challenging and practical course.