Below is a list of staff training provided by SHARE. If you are looking for training in an area which is not covered here, please contact Alan or Olwyn on 0141 550 7595 and we will arrange a course to meet your needs.
Customer Service
Challenging Interactions
Complaints - Creating Positive Outcomes
Dealing with Diversity
EU Migrants and Asylum Seekers
Interviewing Difficult Customers
Introduction to Counselling
Measuring Customer Service Excellence
Mediation Training
Preparing for Customer Service Excellence
SVQ Level 4 in Health and Social Care
Social Networking - What are the benefits for tenants?
Working with Vulnerable Tenants
Delivering Housing Services
All you need to know about the Housing Act
Allocations: The Most Important Function
Anti-social Behaviour: A Strategic Approach
Asset Management: Developing Effective Strategy
EU Migrants and Asylum Seekers
Equality and Diversity: The New Legal Framework
Equalities and Diversity Series
- Allocations
- Holistic Diversity
- Recruitment and Selection
Estate Management
Factoring Clinics
Foundations for Housing Professionals
Housing Associations in a Nutshell
Housing Benefits Overview
Housing Rights for Frontline Staff
Impact of Climate Change (Scotland) Act 2009
Induction Day for New Committee Members
Introduction to Housing Associations
Introduction to Housing Management
Mystery Shopper
Negotiating with Housing Benefit Department & Handling Appeals
Nuts and Bolts of Maintenance
Practical Approach to ASB
Preparing Quality Monitoring Reports
Reception Skills
Rent Arrears
Rent Arrears - Housing Benefit Solutions
Scottish Secure Tenants' Rights: Taking Rights Seriously?
Scottish Housing Quality Standard
Section 5 Referrals
Sustainability - A New Approach
Understanding Internal Audit
Understanding the Equality Act
Wider Role Awareness
Development
A Rough Guide to Eco-Homes
APMP Qualification in Project Management
APM Introductory Certificate in Project Management
General Awareness in Project Management
SHARE Certificate in Development
- The Development Process & Property Markets
- Understanding Plans, Basic Construction & Site Visit
- Working with Consultants
- The Planning System
- Procurement & Contracts
- Applying for Housing Grant
- Assessment Exercise & Course Summary
Sustainability Today and Tomorrow
Finance
A year in the life of the Finance Manager
Fundraising Fundamentals
Housing Benefit Changes
Introduction to Bookkeeping
Introduction to Finance
Introduction to the Welfare Benefit System
Strategic Housing Benefit Briefing for Managers
The Budget Process for Managers
Health and Safety
Asbestos Awareness
Construction, Design and Management (CDM) Co-ordinator Training
Deaf Awareness and Introduction to Sign Language
Dispelling the Myths of Health and Safety
Electrical Awareness
Emergency First Aid
Engaging with Vulnerable Tenants
- Domestic Abuse and Rape
- Drug and Alcohol Misuse
- Mental Health Issues
First Aid at Work (also Annual Update and Requalification)
Framework for Health and Safety
Gas Safety Awareness
Health & Safety First Principles
Health and Safety Unwrapped
Housing Management - Fresh Thinking New Ideas
Is your Gas Safety Certificate Complaint?
Legionella Awareness
Lone Working
Mental Health First Aid
Monitoring Dampness in Buildings
SVQ Level III Health and Social Care
Working at Height
Leadership Development
Business Planning for Managers
Delegation Skills for Managers
ilm Level 5 Certificate in Coaching & Mentoring in Management
Knowledge Management
Leading Innovation
Masterclass - Total Reward Management
Neuro-Linguistic Programming (NLP) For Managers
Performance Conversations For Managers
Strategic Housing Benefit for Managers
Supervisory Skills
Switched on Leaders
Stress-Management for Managers
The Budget Process for Managers
Time Relationships Information Management (TRIM) for Senior Staff
Time to Think!
Staff Development & Human Resources
5 Key Conversations at work
Assertively You!
Becoming a Consciously Confident Colleague
- Dealing with Challenging Behaviour
- Dealing with Difficult Colleagues
- Dealing with the Elusive IT
Building Confidence In Others
Certificate in Delivering Training in the Workplace
CIH Level 2 Certificate in Housing Practice
CIH Level 4 Diploma in Housing
Crystal Clear Writing Skills
Effective Staff Induction
It's More Than a Suggestion
Joy of Minutes
Magical Mentoring
Navigator
Planning for the Future (A Pre-Retirement Course)
Powerful Presentation Performance Springboard
Taking Personal Control
Team Meetings to Die for
Tough Talking
Training Skills Workshop
Wider Role
Building Sustainable Communities
Monkey Wisdom - A Communication Evolution