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Learning & development

Managing anti-social behaviour (ASB) in communities

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Managing anti-social behaviour (ASB) in communities

Date: No dates for this event.
Course duration: 1 day
Venue: Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ
Costs: Members £110.00 / Non-Members £210.00

Who’s it for and what’s it about?

This course is primarily for frontline housing practitioners who are dealing with reports and complaints from tenants about anti-­social behaviour (ASB). Not only will it provide essential legal background knowledge, but also prepare you for the changes to Anti Social Behaviour as outlined in the Housing (Scotland) Act 2014.

In addition to focusing on effective practices which ensure that ASB is addressed both strategically and practically, it will explore potential new ways or working in accordance with the new Housing Act. This includes acknowledgement that addressing ASB effectively requires a holistic approach that considers the impact of all major housing activities.

Course Content

  • The legal framework and good practice
  • Defining anti-social behaviour
  • Understanding the nature and causes of anti -social behaviour
  • Policy and strategy 
  • Preventing anti-social behaviour 
  • Managing anti social behaviour cases effectively
  • Resources and costs
  • Managing tenant and community expectations
  • Partnership working – internal and external
  • Legal system
  • Powers and tools available to assist housing providers
  • Housing (Scotland) Act 2014 


When delivered in-house your organisation’s own Policy and Procedures will be used to inform the design of the course


Learning outcomes

As a result of this training you will:

  • Have a greater understanding of current legislation and policy base relating to ASB
  • Be aware of the nature and causes of ASB in your communities
  • Have considered strategies to prevent ASB
  • Understand how to effectively manage ASB cases
  • Have a greater awareness of the powers available to housing organisations to tackle ASB
  • Know who to partner with to address the challenges.


Trainer:  Marian Buchanan