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Learning & development

Factoring documents – a practical workshop

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Factoring documents – a practical workshop

Date: No dates for this event.
Course duration: 1 day
Venue: Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ
Costs: Members £160.00 / Non-Members £260.00

Who’s it for and what’s it about?

This workshop is for those with responsibility for creating and reviewing documents and templates for the factoring service in their housing association, co-operative or subsidiary.

Course content

The course will include creating/reviewing:

  • Factoring Policy
  • Debt Recovery Policy and Debt Recovery Procedure
  • Complaints Policy and Complaints Procedure
  • Written Statement of Services
  • Service Level Agreements (SLA)
  • Specification for works (including cleaning and landscaping)
  • Suite of template customer communications - letters, newsletters, notices
  • Welcome packs
  • Invoices


Learning outcomes

As a result of attending this course you will:

  • Be able to create and review a suite of key organisational documents for your factoring service including policies, written statement, SLAs, letters, newsletters, invoices etc.
  • Ensure compliance of all your documents with regulation and legislation


 Trainer: Angela Kirkwood