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Learning & development

Factoring documents – a practical workshop

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Factoring documents – a practical workshop

Date: No dates for this event.
Course duration: 1 day
Venue: Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ
Costs: Members £160.00 / Non-Members £260.00

Note:  this course is currently under review.  Please contact SHARE.


Who’s it for and what’s it about?

This workshop is for those with responsibility for creating and reviewing documents and templates for the factoring service in their housing association, co-operative or subsidiary.

Course content

The course will include creating/reviewing:

  • Factoring Policy
  • Debt Recovery Policy and Debt Recovery Procedure
  • Complaints Policy and Complaints Procedure
  • Written Statement of Services
  • Service Level Agreements (SLA)
  • Specification for works (including cleaning and landscaping)
  • Suite of template customer communications - letters, newsletters, notices
  • Welcome packs
  • Invoices


Learning outcomes

As a result of attending this course you will:

  • Be able to create and review a suite of key organisational documents for your factoring service including policies, written statement, SLAs, letters, newsletters, invoices etc.
  • Ensure compliance of all your documents with regulation and legislation