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Innovation in arrears management

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Innovation in arrears management

Date: 28 August 2017 09:30 am - 12:30 pm
Course duration: 1 day
Venue: Reidvale Neighbourhood Centre, 13 Whitevale Street, Glasgow, G31 1QW
Costs: Members £100.00 / Non-Members £200.00

Who’s it for and what’s it about?

Innovation in arrears management begins with a deeper understanding of what you’re already doing and asking questions like ‘What works well that we should continue? What should we stop doing? What needs to change? What new practices should we adopt to make those changes work?’ Then the housing practitioner can explore the different practices in the sector that others have found to be effective and which might be useful, bearing in mind that what works in one situation may not be transferable to another – context being all important!

This half-day course for housing staff aims to stimulate conversations about how you can take what you’ve got and make it work better for you and your organisation. The course will cover the following topic areas which split into two sections:

Course content

The current situation:

  • Map your current service
  • Identify areas of weakness
  • Identify processes for improvement
  • Implementing the processes
  • Develop service improvement plans
  • Develop action trackers

 

Innovative practices:

  • SMART technology
  • New sign up process / Pre-tenancy procedures
  • Management Techniques
  • Money management advice
  • Incentives to pay

 

Learning outcomes

  • Understand your current process end to end
  • Be able to identify obstacles to success
  • Problem solve challenges
  • Produce a service improvement plans
  • Produce an action tracker to track results

 

Trainer: Kirsteen McGinn