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Understanding Buildings & Managing Repairs Cohort 4 (City & Guilds Accredited Programme status)

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Understanding Buildings & Managing Repairs Cohort 4 (City & Guilds Accredited Programme status)

Date: 27 October 2017 09:30 am - 04:30 pm
03 November 2017 09:30 am - 04:30 pm
09 November 2017 09:30 am - 04:30 pm
16 November 2017 09:30 am - 04:30 pm
23 November 2017 09:30 am - 04:30 pm
07 December 2017 12:45 pm - 03:00 pm
Course duration: 6 days
Venue: Reidvale Neighbourhood Centre, 13 Whitevale Street, Glasgow, G31 1QW
Costs: Members £1075.00 / Non-Members £1425.00

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Who is it for and what is it about?

This programme has been designed specifically for non technical staff involved in customer relations and repairs ordering including administrative staff, receptionists, repairs centre staff, housing assistants, officers, and customer service staff. It is also helpful for those managing staff who have repairs reporting responsibilities.

The training programme aims to provide delegates with the knowledge and understanding of how buildings are constructed, recognise common maintenance problems and develop the skills needed to successfully manage the administration of reporting building repairs. 


It consists of five modules which can be taken together or as standalone one-day courses. After attending the five modules delegates can take the assessment. On successful completion delegates receive a certificate for the programme. The five modules have to be completed within a 12 month period.

Course Modules

Building Construction

(27th October 2017) – gain a basic knowledge of building construction covering foundations, walls and roofs and associated common maintenance problems.

Damp and Condensation in buildings

(3rd November 2017) – examine the causes, effects and remedies for damp, condensation, rot and infestation in buildings.

Heating Lighting and Power

(9th November 2017)– acquire a basic knowledge of how electrical heating and lighting systems work in domestic properties and the common problems that are reported.

Plumbing and drainage

(16th November 2017) – understand the water supply, distribution, drainage and waste systems in houses including gas heating and associated problems.

Building maintenance and reporting repairs

(23rd November 2017) – review the common problems reported for domestic properties, understanding legal & regulatory obligations to classify, record and communicate these accurately for repair and maintenance.


Assessment for the Course

Once you have completed the five modules that make up the programme there will be a 2½ hour assessment (7th December 2017). This will cover all the key topics from the five modules. The questions will be similar to those used in the classroom exercises for each module and will include 10 multiple choice and 26 short answer questions. Preparation for the assessment will be discussed in more detail during the fifth module –Building Maintenance & Reporting Repairs.

The price listed is for the five modules and the assessment.  Should you wish to book any modules individually, please contact us at

Note: This programme was previously delivered under the title ‘City & Guilds certificate in Diagnosing defects & ordering repairs.’ The updated SHARE programme has been given City & Guilds Accredited Programme status.

Trainers:  Various