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Connect, Serve, Deliver - making the customer experience exceptional.....and more

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Connect, Serve, Deliver - making the customer experience exceptional.....and more

Date: 13 September 2017 09:30 am - 04:00 pm
Course duration: 1 day
Venue: Radisson Blu Glasgow
Costs: Members £175.00 / Non-Members £225.00

Due to the overwhelming successful of the 2016 Connect, serve, deliver - making the customer experience exceptional conference we have brought it back again this year.

Connect, serve, deliver is a conference aimed at frontline staff.

 

Click here to download the event programme.

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The key theme of this event is customer care and making sure the customer's experience with you is exceptional.  However, we know that in order to deliver staff need to be motivated, feel appreciated and able to advance in their role.  With this in mind this year we will also look at how you can develop your career in housing and hear from some key people within the sector who have done just that.

It’s not just a job after all.

We are excited to welcome Catriona Hudson from the sumoguy.com as our keynote speaker.  Catriona will be keeping delegates engaged throughout the day.

Workshop toics will include:

  • Communications
  • Social media
  • Developing your career in housing
  • Working with confidence in the frontline
  • Dealing with conlict

and more......

Make sure you get the date in to your diary now.  More information on the full programme will be available shortly.

If you are between 16-24 and currently studying a housing related qualification we have reduced the cost to £90.  You can book your place direct at info@share.org.uk