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Housing (SVQ Level 3)

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Housing (SVQ Level 3)

Date: 28 October 2019 01:30 pm - 04:30 pm
Course duration: 1 day
Venue: Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ
Costs: Members £1400.00 / Non-Members £1900.00

Who’s it for and what’s it about?

An SVQ is a qualification which is accredited by the Scottish Qualification Authority, which is about gaining recognition for what you do in the workplace.  It is a competency based qualification.

SHARE runs this qualification as part of the Modern Apprenticeship in Housing at Level 3, but it is also a standalone qualification.  It follows on from the SVQ level 2 in Housing and is aimed at staff who have got responsibility for tasks or for supervising others.   

To achieve this qualification at Level 3 candidates need to complete eight modules, three core and five optional.  

The above date is for the induction.

Three Core
•    Promote safe, ethical and sustainable practice in your area of responsibility
•    Manage your own resources and professional development
•    Develop relationships with others to improve customer service in housing

Plus five optional from the following list
•    Respond to customer requests for repairs
•    Organise the maintenance and repair of property
•    Provide housing advice and guidance to customers
•    Manage empty properties
•    Deal with customers by telephone
•    Arrange and conduct meetings with customers and others

How long should I take?
It is recommended that the SVQ takes around 9 months, but this is very dependent on individuals and achievement may be quicker.

What happens at Induction?
The date and times given above are for induction, when you will be registered for the qualification with SQA and be familiarised with your portfolio and the methods of gathering evidence.  You will also be assigned an assessor and have any questions answered.

What happens next?
Your assessor will arrange to come out and meet up with you and your line manager/supervisor, and discuss what is best for your optional units based on your job and what evidence you need to generate.  The assessor will meet up with the candidate on an on-going basis until all evidence is gathered and the portfolio is complete.


Trainer: Olwyn Gaffney