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Learning & development

Pre-tenancy - essential conversations

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Pre-tenancy - essential conversations

Date: 10 May 2019 09:30 am - 04:30 pm
Course duration: 1 day
Venue: Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ
Costs: Members £150.00 / Non-Members £250.00

Who's it for and what's it about?

This course is aimed at any staff member who will speak to potential tenants and the purpose of this course is to ensure that future tenants are ready for their new tenancy offer.  This whole conversation prepares them for the process and helps to ensure, lower arrears, lower incidences of ASB and the tenancy in general costing less to manage but for the tenant is can be the start of a real confidence building journey.

Course Content:

  • Tenants Rights & Responsibilities
  • Landlord Responsibilities & expectations
  • Budgeting & planning for housing
  • Effective communication – how to communicate with your landlord & neighbours
  • Maintenance do’s & don’ts – who is responsible for what?
  • Energy Advice
  • Adaptations
  • Insurance
  • Getting Involved
  • Crisis management – safety, pest & fire
  • Sign posting for work/education opportunities


Trainer: Patricia Gallacher