Bitesize briefing - Knowing and engaging your tenantsPrint course
Bitesize briefing - Knowing and engaging your tenants
Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ
Members £140.00 / Non-Members £190.00
No dates for this event.
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The next in our Bitesize briefing series is Knowing and engaging your tenants and is a joint SHARE/TPAS.
The Regulatory Standards of Governance and Financial Management, Standard 2, states that:-
The RSL is open about and accountable for what it does. It understands and takes account of the needs and priorities of its tenants, service users and stakeholders. And its primary focus is the sustainable achievement of these priorities.
It is not enough just to know your tenants, it is important to also engage with them. This event discusses how other housing associations and co-operatives are doing it.
To download a copy of the programme CLICK HERE
Different approaches to consulting with tenants
Tenant consultation comes in many forms. One size doesn’t fit all. It’s more than just completing a survey with a tenant every two years. It’s about customer service and ensuring tenants are at the heart of everything you do. It’s about the culture and values in your organisation.
Engaging tenants for service improvement
This session will highlight the ways Cassiltoun engage with tenants and service users to obtain their input into the services we deliver. This will cover effective community consultation and working with harder to reach groups.
Getting to know your tenants
A look at the reasons why the association commissioned the first Getting to Know you survey in 2013, the actions and plans that were initiated and how that influenced Getting to Know You 2.
The survey provides detailed information on tenants’ health, income, fuel costs, household size, ethnicity, languages and economic status which then feeds into the association’s business planning. With a 70% return rate from eligible households among 4,300 tenancies, the survey has given a comprehensive and accurate snapshot of the real issues impacting residents in northwest Glasgow.
Chaired discussion session and closing remarks
Lunch & Networking
Please note - TPAS members will also benefit from the SHARE member rate.