Career Builder - Maintenance & Technical Services Assistants
Developing the skills, knowledge and understanding of existing staff is the basis of any learning and development strategy irrespective of the industry and housing is no exception.
Having a clear career path supported by an equally clear learning and development programme is vital to ensuring that housing has well trained, competent staff.
For those in maintenance and technical services the career path is similar to those in other areas of housing – enter as an assistant, become an officer, then a manager eventually taking on a senior or director post.
Consulting with senior maintenance and technical services managers, hearing anecdotally from associations and co-operatives, it appears that there are particular difficulties in recruiting people to fill officer posts. This is partly due to the skills gap between assistant and officer levels. SHARE has been working to create a curriculum to address this skills gap so that assistants can be better prepared to progress to the next level in their career.
So far, we’ve introduced the Understanding Buildings and Managing Repairs course, a City and Guilds Accredited programme. This course is for anyone new to the maintenance or technical services function and provides them with a solid base on which to build their career. Over the coming year we’ll be introducing other accredited and non-accredited courses to help those at assistant level build their CVs and develop their knowledge and skills. A Career Builder badge will identify these courses in our learning guides and website.
The courses will cover distinct areas such as technical, compliance, IT, organisational and interpersonal skills. In our new learning and development brochures due out early May, we’ve planned accredited courses on managing a project, procurement and dealing with organisational risk.
These courses involve an element of classroom theory and knowledge development, coupled with a work-based assignment, which tests the level of skill development. This combination of theory and practice ensures that learning is immediately applied to work and helps to embed key skills and knowledge.
To find out more contact Alan Forsythe.