We collaborate with your team to understand your priorities and review your factoring service against industry best practice.
Share offers comprehensive factoring service reviews designed to help housing associations, local authorities and factoring organisations evaluate performance, improve customer experience and ensure services remain efficient, compliant and value for money.
Independent expertise to strengthen your factoring service.
With more than 40 years of combined senior management experience in factoring and property management, our reviewers have led services supporting thousands of properties across Scotland. We offer expert insight, practical solutions and clear recommendations to help organisations improve performance and achieve sustainable results.
Assessment of customer service standards and owner communication
Governance, leadership and management arrangements
Compliance with relevant legislation, regulations, title conditions and industry standards
Financial management, budgeting and debt recovery practices
Customer service, communication and complaint handling
Contractor procurement, management and performance monitoring
Policies, procedures and internal controls
Risk management and business continuity arrangements
Performance reporting and quality assurance processes
Staff roles, responsibilities and resource allocation
Health and safety compliance and management
Opportunities for service improvement, efficiency and best practice
We work in partnership with your team to understand your strategic priorities and evaluate your factoring service against industry best practice, identifying opportunities to enhance performance, compliance and customer outcomes or we benchmark your factoring service against sector best practice to identify strengths, mitigate risks and drive continuous improvement.
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