Supporting a Committee/Board is essential for the well-being of a housing association or co-operative and for helping en [..]
SHARE and ng homes recently held a launch event to announce the new management of the Bob Allan Conference Centre. As part of their office move to Saracen House, SHARE now also manage the Centre.
Do you work on the frontline? This event is designed especially for you. We know working on the frontline in any sector can be tough but also very rewarding, especially in the housing sector. This event is aimed at ALL staff who engage with [..]
Who's it for and what’s it about? This session is for frontline staff, who are directly involved with the organisations customers, and are likely to be part of the Customer Services Team, work at Reception, in Maintenance or Housing management. Whatever their department they will definitely spend a lot of their time dealing with customers. This interactive and informative session will explore the basics of what customer service is and why it is so crucial to all parts of the organisation and especially at the front [..]Book Now
Who’s it for and what’s it about? This course is for managers who have budgetary responsibilities for their department and who want to improve their understanding of both the budget process and the importance of budgeting and budget monitoring within housing associations and co-operatives. The main focus of the day will be to consider how a budget is created from start to finish.Book Now
Who is it for and what’s it about? This session is for any frontline member of staff who would benefit from a timely refresher session on how complaints should be effectively handled, at ‘stage one’, to ensure that SPSO guidelines are understood, appreciated and effectively implemented. The session will be based around an informal ‘question and answer’ format, using a ‘quiz type’ approach, where folk will work in pairs to discuss each question first, to encourage engaging convers [..]Book Now
THIS COHORT WILL BE HELD IN GLASGOW- PLEASE ENSURE YOU ARE BOOKING ON THE CORRECT COHORT IN THE RIGHT LOCATION. PLEASE NOTE THAT THESE COURSES CAN BE BOOKED AS STAND ALONE COURSES. LINKS TO MORE INFORMATION ARE PROVIDED NEXT TO EACH INDIVIDUAL COURSE AMD CAN BE BOOKED INDIVIDUALLY BY EMAILING INFO@SHARE.ORG.UK A SHARE training programme accredited by the Institute of Residential Property Management (IRPM) Completion of this programme leads to Associate membership of the IRPM (AIRPM) A foundation in fact [..]Book Now